Terms and Conditions

We are: Pen Vox Travel & Events

Our address is: 15 Greenway Drive, Sutton Coldfield, West Midlands, B73 6SF.

We can be contacted at: info@penvoxtravel.co.uk.

You are: The person who has booked a holiday using our Services.

Please read the terms and conditions set out below carefully before booking your holiday and receiving our Services. By booking a holiday with us you agree to be bound by these terms and conditions.

1. Definitions

"Agreement" is a reference to these Booking Terms and Conditions and any order form and payment instructions provided to you; "Booking Terms and Conditions" means the terms and conditions of supply set out in this document; "Services" means the service that you have requested us to provide to "you", "your" and "yours" and are references to you the person booking a holiday through us; "we", "us" and "our" are references to Pen Vox Travel & Events.

2. Accommodation Booking

When booking your holiday/ event through us you do so in accordance with this agreement. You are deemed to have accepted the prices of the holiday quoted to you.

Any contract for the booking and accommodation is between you and us.

You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of placing your booking. You also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment.

All correspondence and dealings concerning your booking will only be undertaken with you directly as the lead person making the booking. You must be over the age of 18 years to make the booking and have the legal capacity and authority to make the booking on behalf of yourself and all other members in your party. All individuals under the age of 18 years must be accompanied by an adult whilst staying at the accommodation.

It is a requirement that all persons included in the booking have adequate travel insurance.

Any booking that you place with us is subject to availability and acceptance by us. We will issue a confirmation to you when your booking has been accepted and your deposit has been paid. You must inform us immediately if any details are incorrect. If your booking has not been accepted you will be notified of this in writing together with the reasons.

All prices listed on the website are correct at the time of publication however we reserve the right to alter these in the future.

3. Prices and Payment

All prices are correct at the time of quotation however we reserve the right to alter our prices after this time, should it be necessary

In some cases, such as currency fluctuation or changes in Government tax, it may be necessary to increase the price of your booking and you will be sent a revised invoice setting out any changes.

Full payment must be made for all holiday / event bookings at least 8 weeks before your scheduled departure date.

In order to secure your booking a minimum deposit of £50 per person is required which will be offset against the overall amount of the booking.

Payment must be made by one of the methods accepted by us as notified to you. We reserve the right to make a handling charge for all debit card payments which will be notified to you at the time of booking.

4. Cancellation or Changes Made By You

You must notify us immediately if you decide to cancel your booking. All cancellations must be notified in writing by you and posted or delivered to our registered office address. We regret that we cannot accept verbal notice of cancellation.

Period of written notice of cancellation Loss of Monies
60 days or more Full deposit is payable
59 to 35 days 40% of full Price
34 to 14 days 80% of full Price
14 to 0 days 100% of full Price

Confirmation of your cancellation will be issued to you within 14 days following receipt of your written notice.

If you wish to change any details of your booking, such as the number of people in your party, then we will use reasonable endeavours to accommodate your change. An amendment fee may be charged and you will be notified of this at the time of the change. Any alteration to the booking price will be notified to you and you will be issued with an amended invoice.

5. Cancellations By Us

If we do not receive payment from you by the specified date then we may cancel your booking. The cancellation charges set out in clause 4.2 shall apply to all cancellations.

We reserve the right to cancel your booking in all circumstances but we will not cancel your booking (other than for non-payment) where there is less than 12 weeks before your departure date unless this is the result of an event that is outside our control such as war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes or labour strikes, natural and nuclear disasters, fire, epidemics, health risks, hurricanes and other actual or potential severe weather conditions or events.

6. Our Obligations

We will perform the Services with reasonable skill and care in accordance with accepted industry practice and standards.

We will take all reasonable care to ensure that the accommodation you book through us is of a suitable standard and meets the description provided to you. Suppliers are required to follow local standards and regulations which mean that in some cases these are lower than UK standards and we cannot warrant that the accommodation will meet UK standards.

7. Complaints

If you have a complaint concerning your accommodation whilst on holiday please take this up with the accommodation provider locally. If you are unable to resolve the problem locally with a member of the supplier’s staff then you should contact us immediately using the contact details provided to you quoting your booking reference number. This is to enable us to deal with the complaint quickly and to resolve the issue while you are still on holiday.

All other complaints concerning our Service should be addressed to Pen Vox Travel & Events.15, Greenway Drive, Sutton Coldfield, West Midlands, B73 6SF

8. Your Ticket Conditions

You accept when you travel with an air and/or a sea, train or bus carrier that their up to date approved Conditions of Travel apply, some of which may exclude or limit liability. These conditions are often the subject of international agreements between countries and copies of the conditions which apply to your air, sea, train or bus travel are available on request from the relevant carrier.

When travel & health documents (passports, visas & inoculation certificates) are required for your holiday, it is your responsibility to procure them. We cannot be held liable in any way for any failure to do so.

9. Limitation of Liability

Our liability to you where you have suffered any loss or damage as a direct result of our acts or omissions is limited twice the amount of the booking fee. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.

Any compensation payable by us shall be limited in accordance with the lowest limit allowed under the applicable International Conventions (including the Warsaw Convention 1929 as amended, European Communities Regulation Nos. 2027 – 1997, 889 -2002, 261 – 2004, 211 – 2005 and 1107 – 2006 and the Paris Convention (for accommodation)) governing the Services or the amount you can recover from them under English law or the country in which they operate.

We act as a booking agent only and cannot accept liability for the travel arrangements you may make and we cannot be liable for any illness, personal injury, death or loss of any kind.

We specifically exclude all liability for any transport carrier. Any transport that you have arranged with a transport operator will be subject to the terms and conditions of such carrier which are available upon request from the transport carrier or its website.

We shall not be held liable for any failure or delay in performing Services where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.

10. Your Conduct

We reserve the right to refuse to accept your booking, to cancel your booking or to require you to leave the booked accommodation if your behaviour is disruptive or affects other guests, is threatening or abusive towards our staff or agents either in the UK or elsewhere, whether on the telephone, in writing or in person. Cancellation charges as set out in clause 4.2 will be made where it has been necessary for us to cancel your holiday prior to departure.

If you are requested to leave or are evicted from your accommodation no refunds will be given. No refunds will be given if you are prevented from travelling by the transport carrier or any person in authority.

The accommodation you have booked is strictly for those named on the confirmation. You are not permitted to share the accommodation with anyone else or rent, sub-let or otherwise permit someone to stay in the accommodation.

Any damages to the accommodation during your stay will be your responsibility.

11. General

We may assign, subcontract or novate any part or parts of the Services that we provide to you from time to time and any part or parts of our rights under these Booking Terms and Conditions without your consent or any requirement to notify you.

The Booking Terms and Conditions, any order form and payment instructions constitute the entire agreement between you and us. No other terms, statements, representations or promises whether expressed or implied shall form part of this agreement. In the event of any conflict between these Booking Terms and Conditions and any other term or provision, these Booking Terms and Conditions shall prevail.

If any term or condition of our agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the agreement shall continue in force without such term or condition.

These Booking Terms and Conditions and our agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.

No delay or failure on our part to enforce our rights or remedies under the agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.